Part 3 in a Series: How to Claim Your Spot in the New AI Era

Part 3 in a Series: How to Claim Your Spot in the New AI Era

Part 3: The Strategic Roadmap

How to Claim Your Spot in the New AI Era… Without Losing Your Mind

Navigating this shift doesn’t require an overnight revolution or an all-nighter spent tearing down your website. It requires better strategic tools, deeper analysis, and a big-picture mindset. You can’t shortcut it, but you can build a strategy that stands the test of time.

Here is your clear, actionable roadmap for establishing an aligned digital presence in 2026.

1: Audit Your Digital Footprint

Clean up the foundation first
Ensure your domain is clear, easy to type, and perfectly aligned with your social handles across every platform. Give AI a clean, unified map of who you are without fragmented or abandoned accounts creating noise.

2: Optimize Visual & Written Assets

Answer-first formatting
Name your image files purposefully with descriptive titles before uploading them. Adopt “answer-first” formatting on your website—clearly state who you are, what you do, and who you serve in the first 1–2 sentences of your core pages.

3: Repurpose Your Video Assets

Feed the Google index
Don’t let your short-form videos die on Instagram. Upload your video clips, tutorials, and client stories directly to YouTube so Google’s AI can transcribe and index your audio for generative search recommendations.

4: Publish Strategic FAQs & Founder Bios

Give AI direct facts
Write an explicit, factual “About” page and a clear FAQ section on your site. AI models love straightforward answers, structured data, and authentic founder bios when synthesizing recommendations for searchers.

5: Leverage Owned Long-Form Content

Watch your handles
Publish deep-dive articles, essays, or newsletters on your website blog, LinkedIn, or Substack. Caution note: If you use Substack, make sure your Substack handle and publication name match your website domain and social handles so you don’t split your brand authority.

6: Gather Verifiable Social Proof

Build authentic trust
Collect real stories and video reviews from real clients. Claim and update your Google Business Profile. Verifiable social proof is the ultimate currency for building trust with both human beings and AI search engines.

7: Lock Down the Basics Early

Essential for new ventures
If you’re launching a new business or brand, secure your primary domain name and lock in all matching social handles before you even start building your website. Setting up a clean foundation on day one saves immense headache later.

Feeling Overwhelmed? Start Here (It Takes 2 Minutes)

If you’re reading this and feeling a wave of overwhelm, take a deep breath.

As a business owner, you’re already wearing ten different hats. You don’t have time to pull an all-nighter restructuring your entire web presence (or what I often refer to as your digital footprint), and you certainly shouldn’t feel like you have to do it all at once.

If you want a simple, immediate starting point today, do this one thing:

Open a browser window in Incognito mode.

Type your business name into Google.

(Why Incognito? If you search normally, Google recognizes your device and personal browsing history—skewing your results to look better than they actually appear to a stranger. Incognito strips away that personal bias.)

Look at the first page with soft, curious eyes:

Does your correct domain appear near the top?

Are your matching social handles showing up?

Do you see a verified Google Business Profile on the side?

Take a quick screenshot of what you find. You don’t have to fix everything today, but knowing where you stand is the very first step toward building a real strategy.

Claiming Your Spot

The era of quick-fix SEO hacks is officially over—and I think that’s worth celebrating. When you take the time to build a clear, aligned, and strategic digital footprint, you stop chasing algorithms and start attracting the exact clients and opportunities you were built for.

P.S. If there’s a topic you’d like me to write about, or if you have a digital strategy question you’ve been holding onto, DM me on Instagram. I’d love to answer your question publicly in a future post so we can help others who are walking the exact same path.

Thank you for taking the time to read this. Please pass this series along to a friend whose business could use a little light in the window.

If you missed them previously, you can click on the highlighted link to read part 1 in the New AI Search Series, How Search Has Shifted from Keywords to Mindset

And you can read Part 2, Why Social Media is Rented Land, by clicking here. 

If you have a question, please DM me via Instagram here

Part 2 in a Series: Why Social Media is Rented Land

Part 2 in a Series: Why Social Media is Rented Land

Part 2: The Instagram Mirage & Invisible Signals

Why Social Media is Rented Land and Every Detail Matters

There’s a quiet trap that a lot of passionate founders fall into. It usually starts with good intentions: you record the reel, you edit the audio, you pick the trending sound, and you push it out into the grid, hoping a steady drumbeat of daily posts will carry the entire weight of your marketing.

While social media is fantastic for building initial community, relying on it as your sole business driver is what I call The Instagram Mirage, and in some cases, a dead end.

Social media platforms are rented land.

You don’t own the property, you don’t control the algorithm, and you can’t export the relationship when the platform changes the rules. True brand equity means using social media as a bridge, inviting people off the noisy public street and into your own digital home, where your story, your authority, and your direct client relationships actually belong.

The Power of the Google/YouTube Pipeline

If you’re already making video content for social platforms, don’t let it die on rented land.

Google’s AI is incredible at combing through, transcribing, and indexing video audio, but only if it can actually find it. When you take those exact same reels or short videos and upload them to a dedicated YouTube channel, something remarkable happens. Because YouTube is owned by Google, your video content suddenly becomes indexable, searchable, and far more likely to feed directly into AI search summaries and recommendations. And once again, I remind you: make sure your video titles and descriptions are working for you. Think about the mindset people will have who might be searching for your service, and always link back to your website in the descriptions.

Remember:

[ Instagram Reel ] —> Sits on rented land (Unindexable by Search)


[ YouTube Upload ] —> Combed & Transcribed by Google AI —> Feeds Search Summaries

The Fear of the Review (and Why Proof Wins)

I recently spoke with a business owner who had hundreds of glowing, 5-star reviews, but was terrified that two off-hand, unfair negative reviews would ruin their credibility. Because of that fear, they hesitated to show reviews on their website and avoided setting up a Google Business Profile altogether.

This is where missing the big picture can quietly hurt your visibility.

AI search models heavily weigh verified local profiles, authentic user feedback, and third-party citations when deciding who to recommend in a search summary. A sea of genuine 5-star praise completely drowns out a couple of unfair comments—and that Google Business Profile is precisely the structured proof AI needs to say: “Yes, this business is real, trusted, and worthy of a recommendation.” And if you can upload video testimonials—even better! AI can read everything from the words spoken to the authenticity and intonation of the person who recorded the testimonial, which helps further with a “mindset match.”

Every Detail Matters (Yes, Even Your Image Files)

When I talk about your “digital footprint,” I mean everything. Every asset you have contributes to how search engines view your brand.

Take your website photos. Never upload an image to your site that’s titled IMG_000235.jpg.

To an AI crawler, IMG_000235.jpg is completely invisible noise. Instead, give that photo a descriptive file name and alt tag that accurately reflects how it represents your work:

Bad: IMG_000235.jpg

Bad: photo1-final.png

Good: luxury-montana-writing-retreat-workshop.jpg

When AI can clearly read the context behind your images, text, and structure, it builds a high-definition picture of who you are.

Alignment: One Size Fits None

I don’t do cookie-cutter strategies. What works for a boutique luxury consultant won’t work for a high-volume service brand. One founder’s Pinterest strategy might be a total waste of time, while another brand would thrive on LinkedIn, YouTube, or yes…even X.

However, regardless of which channels fit your specific business best, digital alignment is non-negotiable.

Your domain name, website branding, and social media handles across all platforms must be identical or as closely matched as possible. When your digital identity is uniform, AI engines can scan the web and instantly understand who you are and who you serve.

CRITICAL WARNING: If your identity is fragmented across mismatched handles, old domain names, and abandoned accounts, AI gets confused—and a confused algorithm simply passes you by.

In Part 3, we’ll bring this all together with your exact strategic roadmap and a 2-minute exercise you can do right now from your desk. Read part 3, How to Claim Your Spot in the AI Era, here. 

If you have a question you’d like me to answer in a blog that others can benefit from reading, please DM me on Instagram. 

Part 1 in a Series: AI Search Has Shifted to “Human Mindset”

Part 1 in a Series: AI Search Has Shifted to “Human Mindset”

Part 1: The Death of the Keyword

Why Search Has Shifted from Keywords to Human Mindset

Not that long ago, I was sitting at my desk watching the first light creep over the Mountain. The view from my window was fresh and quiet, but my screen was glowing with an email that made me stop mid-sip of my morning coffee.

“I have $300,” the email read. “I need you to use that to get my new business to the number one spot on Google’s search results page as fast as you can.”

Once I recovered from the initial blink of disbelief, a familiar, quiet realization set in. I thought about how many brilliant, deeply capable business owners are running their companies in a fog, trying to navigate a digital landscape that feels like it’s shifting beneath their feet every single day. Unless you have a bottomless ad budget to outspend the competition on pay-per-click ads, getting to the top isn’t something you buy overnight. It takes a strategic, consistent plan executed over time.

They’re pouring their hearts, their late nights, and their soul into a brand, only to open a browser, type their dream into a search box, and find silence. They ask me: “I just typed ‘best [fill in my business]’ into Google, and my site isn’t showing up. Why am I not at the top?” Is this something you can relate to?

If you’ve felt that specific brand of frustration lately, I want to tell you something: You aren’t imagining it. But the ground isn’t breaking—it’s clearing.

The Big Shift: From Robots to Matchmakers

For years, the internet operated on a rigid, robotic bargain. If you wanted to be seen, you had to speak fluent machine. You had to stuff exact phrases onto your website like awkward furniture in a small room—what we used to call “robotic keyword-stuffing.”

Search engines haven’t just updated their algorithms; they’ve completely changed how they discover, evaluate, and connect businesses with human beings.

We’ve stepped into an era of mindset-to-mindset matching.

With AI Overviews and generative search engines, search acts much more like a high-level digital matchmaker. When a prospect asks a search engine or AI for a recommendation, the system analyzes two things simultaneously:

The Searcher’s Contextual Mindset: Their browsing habits, past search queries, lifestyle, values, and underlying intent. It’s all there – your history, ready for Google to grab, and match it with a similar mindset of a brand.

Your Brand’s Full Digital Footprint: Your background, verified reviews, authority, and cross-platform presence.

The goal isn’t just to throw any random website visitor at your homepage. It’s to synthesize a world of scattered information and match a human in need with the exact refuge or service they’re looking for.

Comparing Old SEO Search (2020-2025) to NEW AI Search (2026+)

  • Exact Keyword Matching —> 2026+: Contextual & Intent Analysis
  • Pasting Phrases 50x —> 2026+ Full Digital Footprint & Proof
  • Chasing Any Web Traffic —> 2026+ Matching Mindset to Mindset

What Mindset-Matching Looks Like in the Wild

Consider two very different examples of how this plays out:

The Luxury Vacation Rental: Imagine you own a luxury vacation property where you’ve invested heavily in custom architecture and high-end bedding. Old SEO focused on ranking for a cold phrase like “cabin rental in Montana.” Modern AI search looks deeper: it recognizes a traveler whose browsing patterns signal a desire for elevated comfort and quiet craftsmanship, matching them directly with your site because your footprint clearly radiates that experience.

The Sanctuary for Writers: Imagine an executive, therapist, or author sitting at their desk at 10:00 PM, exhausted, typing into a search bar: “I feel like I’ve lost my voice and I need a retreat where I can learn to write without being judged.” Old SEO looked for “writing retreat Montana” or “book writing workshop.” Today, AI operates on intent. It senses someone looking for deep emotional safety, expert guidance, and an intimate setting—and matches them directly with Laura Munson and Haven Writing Retreats. Haven’s footprint doesn’t just list dates and prices; it communicates sanctuary, mentorship, and deep human connection.

A Quick Word on Tools: Don’t use ChatGPT to do the work of Google. Google remains the go-to for discovery because its entire job is to comb the live, wide web for real-time updates. ChatGPT operates on trained data models—a completely different tool for a completely different job.

In Part 2, we step out of the search bar and look at your actual digital real estate and why relying on social media (especially Instagram) is like building on rented land, and how every invisible detail on your website is telling AI who you really are. Read part 2, Why Social Media is Rented Land here. 

If you have a question or something you’d like me to write about, please DM me on Instagram.

 

 

 

How to Use Google Analytics to Optimize Your Website (The Easy Guide)

How to Use Google Analytics to Optimize Your Website (The Easy Guide)

Sailing with the Lights On: Using Google Analytics to Optimize Your Website Effectively

Evaluating your analytics is easily one of the most exciting tools you have in your marketing toolkit. When you focus on using Google Analytics to optimize your website effectively, it completely bridges the gap between what you think is happening and what your audience is actually doing. It takes the guesswork out of the equation and hands you the keys to what’s working, what’s resonating, and where your biggest opportunities are waiting to blossom.

Not reviewing your web data is like navigating a beautiful ocean at night without a lighthouse.

You might be moving forward, but you’re missing out on the brilliant sights, the clear channels, and the unexpected islands of opportunity just beyond the darkness. You simply can’t optimize what you don’t measure.

When you turn the lights on with GA4, you aren’t just looking at cold, sterile data. You’re getting a front-row seat to how people are connecting with your brand. Fully optimizing your website means matching your intuition with their behavior, turning your online space into a welcoming, high-performing hub where your ideal clients love to land.

Let’s strip away the overwhelming tech jargon and look at how these common dashboard terms actually reveal the story of your audience.

Where the Magic Starts: Tracking Your Traffic Sources

Before looking at what people do on your site, it’s just fun to see how they discovered you in the first place. Google breaks this down into three main buckets:

  • Direct: These are your true fans. They typed your exact web address straight into their browser or clicked a bookmark. They knew exactly who they were looking for.

  • Referral: This is digital word-of-mouth. It means another website—like a local blog, a partner’s resource page, or a directory—linked to you and sent a curious visitor your way.

  • Organic Search: The ultimate matchmaker. These are users who typed a question, phrase, or keyword into a search engine like Google and found your site naturally through the results.

Your Guide to Using Google Analytics to Optimize Your Website Effectively

When you look at your main dashboard grid, you’ll see your calendar dates on the left and a series of metrics along the top. Here is your friendly translation guide to making sense of those columns:

The Core Traffic Units

  • Sessions: Think of a session as a single visit. It starts the moment someone lands on your site and wraps up after 30 minutes of complete inactivity. One person can easily have multiple sessions over a month.

  • Engaged Sessions: This is where GA4 gets really smart. Google doesn’t just count accidental clicks. A session is labeled “engaged” if the visitor stays on your site for longer than 10 seconds, views 2 or more pages, or triggers a key action like a form submission.

Attention & Interaction

  • Engagement Rate: This is the percentage of total sessions that turned into engaged sessions. If 100 people visit and 60 of them stick around to explore, your engagement rate is 60%. The higher this is, the more your content is truly striking a chord!

  • Average Engagement Time per Session: This clocks real, focused attention. It only counts the time your website is the active, open window on a user’s screen. If they switch tabs to check a message, the timer pauses.

  • Events per Session: An “event” is just a fancy word for an action—like a click, a scroll, or a page view. This metric tells you the average number of actions a visitor takes during a single stay.

  • Event Count: The grand total of every single happy little digital footprint left on your site during your selected timeframe.

The Big Wins

  • Key Events: (You might remember these as Conversions). These are the specific, high-value actions that mean business for you—like downloading a guide, booking an appointment, or sending a contact message.

  • Session Key Event Rate: This is your website’s efficiency spotlight. It shows the percentage of total sessions that resulted in a Key Event. When this number is healthy, it means your site isn’t just pulling in passive looky-loos—it’s actively inspiring real connection.

The Big Picture

Leaning into your analytics isn’t about tracking numbers for the sake of it; it’s about listening to what your community is telling you without them saying a word. By using Google Analytics to optimize your website effectively, you’re no longer sailing in the dark. You’re charting a clear, optimistic course right toward your goals.

Fixing Stalled Business Growth: The Brand Clarity Secret

Fixing Stalled Business Growth: The Brand Clarity Secret

Why Brand Clarity is the Secret to Fixing Stalled Business Growth

If you’re looking for the secret to fixing stalled business growth, I want you to hear this first: it doesn’t mean you’re failing. It usually means your business evolved… and your digital presence hasn’t.

So now you’re doing what smart, capable founders always do when things slow down: you push harder.

More content. More platforms. More effort. More “shoulds. More frustrations.

Why Fixing Stalled Business Growth Requires Clarity

When your brand is unclear, people hesitate. And when people hesitate, Google hesitates too.

When Your Brand Feels Like a Storage Locker, Search Treats It Like One

Think of your digital presence like a set of signals. Tiny breadcrumbs across the internet that help people (and search engines) answer one question:

Can I trust this business to solve my problem?

If your signal is scattered, outdated, or inconsistent, the message becomes:
“Not sure.” And “not sure” is the fastest way to lose a client. It’s also the fastest way for Google to choose someone else.

Case Study: Cleaning Up a Fragmented Digital Presence

I worked with a founder whose digital presence looked like a hallway of open doors.

There were old websites. Old bios. Old URLs. Old profiles. A career full of accomplishments… displayed like a scrapbook with no table of contents.

He wasn’t inexperienced. He was highly experienced. And that was the problem.

His current passion and direction were buried under twenty years of “proof” that he’d done a lot of amazing things. So when a potential client tried to find him, they didn’t get a clear message. They got a cloud of mixed signals. They didn’t click on any of those amazing links because there were too many, and they didn’t match up. So, they moved on.

Here’s what that looks like in real life:

A prospect Googles you and thinks: “Wait… are these even the same person?”

  • They can’t tell what you do now.
  • They don’t know who you serve.
  • They don’t know what the next step is.
  • So they leave.

Now zoom out: Google is doing the same thing… at scale.

Google is basically a cautious matchmaker. It doesn’t want to introduce someone to the wrong “you.”

If your website, profiles, and citations don’t agree on who you are and what you do, Google won’t confidently pair you with a search query. It will pick the competitor with cleaner signals.

We realized that fixing stalled business growth for this founder meant more than just a new logo—it meant a total alignment of his digital signals.

How to Align Your Brand for Better SEO Results

When we work on fixing stalled business growth, we didn’t start with tactics. We started with alignment.

  • We clarified the current offer and the current audience.
  • We unified language across the platforms that matter.
  • We cleaned up outdated URLs and old references that were muddying the water.
  • We built a clear path so clients knew exactly where to go next.

Only after that did SEO and content strategy start working the way people think it works.

Because now Google had something it could confidently match to a query. And humans had a message they could trust.

Now we can focus on the pivot. We can build momentum in the new direction.

And now the marketing has traction.

Four of the Most Common Reasons for Stalled Business Growth

Stalled growth usually shows up when one of these is true:

1: Your Brand Hasn’t Evolved with Your Business

Your website is speaking in an earlier version of you — and your best-fit clients can feel that. When there’s a gap between who you are in person and who you appear to be online, it creates cognitive dissonance for your audience. If a prospect has to work too hard to reconcile the expert they heard about with the outdated website they see, they’ll choose the path of least resistance: clicking away and finding someone else whose brand and message is clearer.

note: if you’d like to learn more about cognitive dissonance, this is a great article from Psychology Today.

2: Your Messaging is Too Broad to Be Memorable

If you serve ‘everyone,’ no one recognizes themselves. Our brains are hardwired for selective attention; if a prospect doesn’t immediately see their specific problem reflected in your words, their internal filter labels you as ‘not for me’ and they move on.

3. Inconsistent Brand Signals Across Platforms

The human brain is a prediction machine that craves patterns to feel safe. When your LinkedIn says one thing but your website says another, you trigger an ‘error signal’ in a prospect’s mind—and in the world of online business, inconsistency is interpreted as instability.

Nothing here is “bad.” It’s just not aligned.

4. Unclear Calls-to-Action (CTA)

Even when people like you, they still don’t know what to do next.
A brand that doesn’t guide people will lose people.

When the next step isn’t obvious, the brain defaults to ‘no’ to save energy. A brand without a clear path doesn’t just lose interest; it creates ‘analysis paralysis,’ forcing the prospect to do the work you should have done for them.

 

Example 2: Why Service Businesses Often Look Like “Side Projects” Online

This one is common: the business is excellent in real life, but online it feels unfinished.

For this service business, fixing stalled business growth meant rebuilding the site around real search intent.

Think:

  • A beautiful website… with no structure.
  • Pages that don’t answer the obvious questions.
  • No specialty or location signals.
  • No proof points (reviews, results, credentials).
  • No clear next step.

Humans interpret that as risk. Google interprets it as low confidence.

What helped

  • We rebuilt the site around real search intent (what people actually type).
  • We created service pages that matched specific problems.
  • We strengthened trust signals (reviews, authority, clarity, consistency).
  • We made the next step obvious.

Once the foundation was clear, SEO started compounding. Because clarity compounds.

The Final Word on Fixing Stalled Growth

Stalled growth isn’t a sign that you need more “stuff”—it’s a sign that your brand has outgrown its current container.

As a Creative Marketing Strategist, I look at your digital presence and identify where your authority has become ‘noise.’ I slice through that noise to help you move past the fragmented signals of past successes to build a unified, clear path for your future ones.

I bridge the gap between high-level strategy and technical execution—bringing the diagnosis to a viable, visible solution so that when the world finds you, they finally see the expert you actually are.

Ready to move from “doing everything” to being known for what you do best? Let’s align your strategy and your signals.

Let’s talk for thirty minutes to see if we’re a good fit.  Check out my Contact Page. Give me a call: (312) 285-6848 or send me an email: [email protected] 

 

Earned First, Conceptual Thinking

Earned First, Conceptual Thinking

Why Earned First Conceptual Thinking Matters So Much

In a world where social feeds are oversaturated, algorithms are smarter, and attention spans are shorter than ever, earned-first conceptual thinking isn’t just a creative flex—it’s a strategic necessity. It’s also a strategy that’s been around for well over a decade!

What Is Earned-First Conceptual Thinking?

Earned-first conceptual thinking, also called “social first” is the art of crafting bold, social-first ideas that don’t rely on paid media to gain traction. These are ideas so strategic, culturally relevant, or emotionally resonant that they connect with your audience and earn attention organically—through shares, comments, press coverage, memes, or DMs.

Think of it as the creative sweet spot where big ideas meet internet instincts. You don’t shout into the void with an ad. You spark a movement, a trend, a moment. And people pay attention—not because you paid them to, but because it’s genuinely worth their time.

In 2025, marketing trends are turning back time to earned-first marketing to get an edge, build loyalty, amplify brand voice, and stretch budgets without sacrificing reach.

For Small businesses, you’re going to want to spend a little time thinking about what really sets you apart from your competition, and create fresh ideas instead of quick posts.

Why It Matters in Today’s Social Media Landscape

Paid media still has its place, but the landscape has shifted significantly

  • Trust in traditional advertising is at an all-time low.
  • Users are curating their feeds and tuning out anything that feels overly promotional.
  • Platforms reward content that drives engagement and conversation.
  • So if your content doesn’t earn attention naturally, it gets buried in the noise.

Earned-first thinking aligns with how people consume and share content in 2025—quickly, emotionally, and socially. It gives your brand the power to break through without buying your way in.

5 Brilliant Examples of Earned-First, Conceptual Thinking

Dove – “Real Beauty Sketches” (yes, it’s from 2011—and it’s still memorable!)

Concept: Explore the contrast between how women see themselves vs. how others see them, using a forensic artist.

Why It Worked: This emotionally driven piece challenged beauty standards and sparked massive online dialogue. No hard sell—just a powerful, heartfelt concept that naturally went viral.

Check it out here.

 

Aviation Gin – “The Peloton Ad Response”

Concept: Within days of Peloton’s controversial holiday ad, Aviation Gin responded with a tongue-in-cheek sequel featuring the same actress.

Why It Worked: It rode the cultural wave with perfect timing and self-aware humor. No paid campaign needed—it was picked up by every major outlet and dominated feeds everywhere.

 

Spotify Wrapped – “Your Year in Music”

Concept: Personalized, visually engaging recaps of each user’s listening habits.

Why It Worked: People couldn’t wait to share their results. Spotify didn’t promote it—users did the work for them. It’s become a December tradition, earning massive social buzz every year.

Check it our here.

 

Oatly – “Wow, No Cow” + Billboard Rollouts

Concept: Cringe-worthy music videos. Billboards that say almost nothing. A self-aware, anti-advertising tone.

Why It Worked: By leaning into awkwardness and simplicity, Oatly gave the internet something weirdly wonderful to talk about. It didn’t just advertise—it created a vibe.

Check it out here.

Duolingo – The TikTok Owl Goes Wild

Concept: Let the owl mascot take on Gen Z humor and chaos, completely in tune with platform culture.

Why It Worked: Irreverent and unhinged in all the right ways, Duolingo earned a cult following by not taking itself too seriously. Proof that embracing weird can win big.

Check it out here.

 

How to Think Earned-First in Your Own Strategy

You don’t need a Super Bowl budget. You need big ideas with internet energy. Here’s how:

  • Start with culture, not campaigns. What’s trending? What’s funny? What’s making people feel something?
  • Make the audience the hero. Think user-generated content, personalization, or community-driven storytelling.
  • Design content for screenshottability, shareability, and saveability. That’s what performs.
  • Be brave. Earned-first content usually involves a little risk. You might need to go there—emotionally, humorously, or culturally.
  • Act fast. Especially with reactive or real-time content, speed wins.

Social First Ideas for Small Businesses

 

Go Live with Purpose

Go live once or twice a month:

  • Tour new arrivals
  • Host Q&A with a staff member
  • Share styling or gift tips
  • Do giveaways with a local biz bestie

Cross-Promote with Local Collaborators and Tap into shared audiences by teaming up with:

  • Nearby coffee shops, gyms, or salons
  • Local influencers or stylists
  • Other retailers for seasonal bundles or giveaways

Make it Interactive

If you want to see results, engage your people:

  • Use Polls in Stories
  • Ask Me Anything boxes (e.g. “Need a gift idea? Ask us!”)
  • “This or That” product comparisons
  • UGC prompts: “Tag us in your ____ and we’ll share it!”

Offer Social-Only ExclusivesCreate urgency and reward followers:

  • “Only on Insta” flash sales
  • Secret Story-only discount codes
  • Limited edition pre-orders

Weekly Call to Action (CTA)

Don’t post just to post!  Instead, each week, rotate between CTAs like:

  • Visit in-store
  • DM for a personal styling tip
  • Share their purchase
  • Tag a friend
  • Sign up for a local event

Measure What Matters. Monthly, track:

  • Engagement rate (likes, comments, shares, saves)
  • Follower growth
  • Website clicks / link in bio actions
  • In-store “heard from Instagram” mentions

Final Thoughts

Earned-first conceptual thinking isn’t about ditching strategy—it’s about supercharging it with bold, sticky, social-first ideas. When you create something people genuinely want to talk about, you don’t just get views. You get traction, loyalty, and momentum.

So the next time you’re planning your content strategy, ask:

“Would anyone share this if we didn’t boost it?”

If the answer is no—it’s time to think “earned-first.”

Next up, while we’re on the topic of focusing on customers, read about the customer journey right here.